Have a question that isn't answered below? Email us at firstname.lastname@example.org or contact us HERE.
1. When should I expect to receive my order?
Our products are custom made to order and may take up to 7-10 business days to process before they ship (although, most orders ship on average, within 3-7 business days). Orders are shipped via USPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped. Please allow up to 48 hours for tracking information to update once a tracking number has been issued. Our priority and ultimate goal is to print and ship each order as quickly as possible! Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit. We kindly ask your understanding that once packages have been accepted by the carrier, delivery is out of our control. For your convenience, we offer a range of delivery services for an additional fee (specifically, USPS Priority Mail, UPS Ground, UPS Next Day Air, etc.).
(Although extremely rare, during holidays or times of high demand, orders may take up to 14 business days to ship. Our current processing time will be displayed on the header banner of our website.)
2. What brand of tees do you use?
Most of our products are printed on Bella+Canvas brand. To offer variety of colors and styles, we also use Next Level brand tees and alternate brands as needed. Our goal is to use high-quality and soft to the touch products no matter which brand.
3. What method of printing do you use for your designs?
We currently use heat transfer vinyl as well as custom heat transfers. We also use printed heat transfer paper for more complex graphic designs.
4. Will the designs fade?
Our designs are quite durable and not prone to fading. To ensure longevity of your tees, please follow the care instructions sent with your order, or you can view on the "Care Instructions" page.
5. What forms of payment do you accept?
We accept Afterpay, Shop Pay, PayPal, Apple Pay, Amazon Pay and all major credit cards via our secure payment processing system.
6. Can I cancel/modify my order?
If your order has not gone into production, we will make every effort to accommodate your order modification (modifications may include a change in size or color of the SAME product or a correction to the mailing address) if you contact us right away. Once an order has been shipped, it cannot be canceled/refunded until after delivery.
7. My package shows delivered, but I did not receive it. Do you replace lost or missing packages?
Unfortunately, if orders are marked as delivered, we are unable to send a replacement package. Please ensure your address is correct when placing your order. We recommend contacting the post office and providing your tracking information for further assistance with lost or missing packages.
Please see below for additional information on missing packages from the United States Postal Service website. You can also view it on their webpage by clicking here.
If it has been 24 hours from the delivered date, you can initiate a lost package inquiry with the post office via this link https://usps.force.com/emailus/s/package-inquiry or call their customer service directly for the quickest response 1-800-275-8777.
Once a claim has been filed and USPS investigates, in most cases they do provide a refund for the lost package.
Again, we know from experience how frustrating this is, but are confident that USPS either hasn't delivered it yet or will refund you upon completion of their investigation after you file your claim with them. Please email us so that we can provide you with a copy of your order invoice for your claim.
8. Do you offer returns, refunds or exchanges?
We have a 14-day return policy, which means you have 14 days after delivery to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, unwashed, with all original tags attached, and with its original packaging.
To start a return or exchange, you can contact us at email@example.com.
If your return is accepted, we’ll provide you with return instructions as well as the return shipping address. Please note, customers will be responsible for the return shipping cost and items must be shipped with tracking. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges are accepted only if you are requesting a new size for the same item. Upon receipt of your returned item, and verifying that it meets our return requirements, we will then ship out your new size, within 5-7 business days.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days, less the shipping fee paid upon purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
9. Do you offer discounts or ever have sales?
From time to time, we will offer discount codes to email subscribers or select customer groups. To redeem discount codes, they MUST be applied in the "discount code or gift card" field after clicking checkout. Please note that discount codes CANNOT be combined or used towards order where sale items are included. Be sure to join our subscriber list so that you're the first to know of any sales or special discounts we may offer!
10. I forgot to enter my discount code. Can you refund the discount amount or issue a credit for the discount amount?
We definitely understand the frustration of forgetting to include a discount code, but unfortunately discount codes MUST be entered at checkout to be applied to your order. Please enter any discount codes in the "discount code/gift card field" after clicking checkout. For your convenience, there is a reminder to include discount codes when you add any item to your cart and checkout.