Have a question that isn't answered below? Email us at firstname.lastname@example.org or contact us HERE.
1. When should I expect to receive my order?
Orders may take up to 7-10 business days to process before they ship (although, most orders ship on average, within 3-7 business days). Orders are shipped via USPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped. Please allow up to 48 hours for tracking information to update once a tracking number has been issued. Our priority and ultimate goal is to print and ship each order as quickly as possible! Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit. We kindly ask your understanding that once packages have been accepted by the carrier, delivery is out of our control. For your convenience, we offer a range of delivery services for an additional fee (specifically, USPS Priority Mail, UPS Ground, UPS Next Day Air, etc.).
(Although extremely rare, during holidays or times of high demand, orders may take up to 14 business days to ship. Our current processing time will be displayed on the header banner of our website.)
2. What brand of tees do you use?
Most of our products are printed on Bella+Canvas brand. To offer variety of colors and styles, we also use Next Level brand tees and alternate brands as needed. Our goal is to use high-quality and soft to the touch products no matter which brand.
3. What method of printing do you use for your designs?
We currently use screenprinting, heat transfer vinyl as well as custom platisol heat transfers. We also use printed heat transfer paper for more complex graphic designs.
4. Will the designs fade?
Our designs are quite durable and not prone to fading. To ensure longevity of your tees, please follow the care instructions sent with your order, or you can view on the "Care Instructions" page.
5. What forms of payment do you accept?
We accept Afterpay, Shop Pay, PayPal, Apple Pay, Amazon Pay, Google Pay and all major credit cards via our secure payment processing system.
6. Can I cancel/modify my order?
If your order has not gone into production, we will make every effort to accommodate your order modification (modifications may include a change in size or color of the SAME product or a correction to the mailing address) if you contact us right away. Once an order has been shipped, it cannot be canceled/refunded until after delivery.
7. My package shows that it was returned to sender. What do I do?
Packages that are returned to sender due to an insufficient or incorrect address will be processed as a return. Upon receipt of the returned package, we will refund the order (minus the shipping fees) and a new order will need to be placed. Please allow 3-5 business days for refunds to post to the method of payment used to place the order.
8. My package shows delivered, but I did not receive it. Do you replace lost or missing packages?
Unfortunately, if orders are marked as delivered, we are unable to send a replacement package. A Meaningful Mood does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Please ensure your address is correct when placing your order. As a courtesy, we include shipping insurance with every order, so once a claim has been filed and USPS investigates, in most cases they do provide a refund to the customer for the missing/lost package.
If your address was correct and the tracking information shows that your package was delivered but you can't find it:
- Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
- If it has been over 24 hours from the 'delivered' status, please contact your local post office or visit https://faq.usps.com/s/article/Where-is-my-package for more information.
9. Do you offer returns, refunds or exchanges?
We do not offer exchanges. We do have a 14-day return policy, which means you have 14 days from the date of delivery to return your item(s). Please note that sale/discounted items are final sale.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with all original tags attached, and with its original packaging.
To start a return, you can contact us at email@example.com with the order number and the reason for the return.
If your return is accepted, we’ll provide you with return instructions as well as a prepaid return label. Please note, customers will be responsible for the return shipping cost which will be deducted from your refund. Items sent back to us without first requesting a return will not be accepted.
Please allow 3-5 business days to process your refund (less all shipping costs). Refunds will be issued to the payment method used to place your order.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item received is defective, damaged or if you receive the wrong item. We will quickly work to resolve the issue and make it right. Please email us a photo of the item including defect/damage if applicable.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We currently do not offer exchanges. You can request a return for a refund (less the shipping costs), and then place a new order for your desired item/size.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days, less the shipping fee paid upon purchase and less the return shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
10. Why aren't shipping fees refunded?
Once a package has shipped, postage for that order has been paid to the carrier. Once the package is in transit, the carrier will not issue a refund for shipping fees. As such, we are unable to offer a refund for shipped packages. We appreciate your understanding!
11. Do you offer discounts or ever have sales?
From time to time, we will offer discount codes to email and/or text subscribers or select customer groups. To redeem discount codes, they MUST be applied in the "discount code" field after clicking checkout. Please note that discount codes CANNOT be combined or used towards order where sale items are included. Be sure to join our subscriber list so that you're the first to know of any sales or special discounts we may offer!
12. I forgot to enter my discount code. Can you refund the discount amount or issue a credit for the discount amount?
We definitely understand the frustration of forgetting to include a discount code, but unfortunately discount codes MUST be entered at checkout to be applied to your order. Like most retailers, we do not apply discount codes to post-purchase. Please enter any discount codes in the "discount code/gift card field" after clicking checkout.
13. I paid full price for my order and then it went on sale. Can I receive a refund for the difference in price?
We personally understand the disappointment of seeing a sale after making a purchase. Like most retailers, we do not apply sale prices to previous orders.