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1. When should I expect to receive my order?
Our products are custom made to order and may take up to 5-10 business days to process before they ship (although, most orders ship on average, within 3-5 business days). Orders are shipped via USPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped. Please allow up to 24 hours for tracking information to update once a tracking number has been issued. Our priority and ultimate goal is to print and ship each order as quickly as possible! Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit. We kindly ask your understanding that once packages have been accepted by the carrier, delivery is out of our control. For your convenience, we offer a range of delivery services for an additional fee (specifically, USPS Priority Mail, UPS Ground, UPS Next Day Air, etc.).
(Although extremely rare, during holidays or times of high demand, orders may take up to 14 business days to ship.)
2. What brand of tees do you use?
Most of our products are printed on Bella+Canvas brand. To offer variety of colors and styles, we also use Next Level brand tees and alternate brands as needed. Our goal is to use high-quality and soft to the touch products no matter which brand.
3. What method of printing do you use for your designs?
We currently use heat transfer vinyl as well as custom heat transfers. We also use printed heat transfer paper for more complex graphic designs.
4. Will the designs fade?
Our designs are quite durable and not prone to fading. To ensure longevity of your tees, please follow the care instructions sent with your order, or you can view on the "Care Instructions" page.
5. What forms of payment do you accept?
We accept Afterpay, Shop Pay, PayPal and all major credit cards via our secure payment processing system.
6. Can I cancel/modify my order?
If your order has not gone into production, we will make every effort to accommodate your order modification (modifications may include a change in size or color of the SAME product or a correction to the mailing address) if you contact us right away. If your order has already been printed but not shipped, we will be unable to make any changes. Once an order has been processed and payment/confirmation received, it cannot be canceled/refunded. Once an order has been shipped, it cannot be canceled/refunded.
7. My package shows delivered, but I did not receive it. Do you replace lost or missing packages?
Unfortunately, if orders are marked as delivered, we are unable to send a replacement package. Please ensure your address is correct when placing your order. We recommend contacting the post office and providing your tracking information for further assistance with lost or missing packages.
Please see below for additional information on missing packages from the United States Postal Service website. You can also view it on their webpage by clicking here.
8. Do you offer returns, refunds or exchanges?
A Meaningful Mood is a small business that proudly prints and ships its products in-house by hand as orders are received. We do not have a warehouse or substantial inventory of pre-printed products. Therefore, at this time we are unable to accept refunds. However, we will accept a product exchange in the unlikely event you receive a defective or faulty item. We will gladly replace it with the same item and size upon return of the defective product.
For your reference and convenience, we have provided detailed product descriptions and size charts on the product pages. Please review product information carefully prior to your purchase. If you are unsure of size or have any questions, please contact customer service at email@example.com and we will happily assist you!
9. Do you offer discounts or ever have sales?
From time to time, we will offer discount codes to email subscribers or select customer groups. To redeem discount codes, they MUST be applied in the "discount code or gift card" field after clicking checkout. Please note that discount codes CANNOT be combined or used towards order where sale items are included. Be sure to join our subscriber list so that you're the first to know of any sales or special discounts we may offer!
10. I forgot to enter my discount code. Can you refund the discount amount or issue a credit for the discount amount?
We definitely understand the frustration of forgetting to include a discount code, but unfortunately discount codes MUST be entered at checkout to be applied to your order. Please enter any discount codes in the "discount code/gift card field" after clicking checkout. For your convenience, there is a reminder to include discount codes when you add any item to your cart and checkout.