Where's my Order?
Where's my order?
Our products are custom made to order and may take up to 5-10 business days to process before they ship (although, most orders ship on average, within 3-7 business days). Orders are shipped via USPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped. Please allow up to 24 hours for tracking information to update once a tracking number has been issued. Our priority and ultimate goal is to print and ship each order as quickly as possible! For your convenience, we offer a range of delivery services for an additional fee (specifically, USPS Priority Mail, UPS Ground, UPS Next Day Air, etc.).
(Although extremely rare, during holidays or times of high demand, orders may take up to 14 business days to ship. Our current processing time will be displayed on the header banner of our homepage.)
HELP! I didn't receive my package!
We know from personal experience how frustrating it is to have a lost package.
Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit. We kindly ask your understanding that once packages have been accepted by the carrier, delivery is out of our control. For your convenience, we offer a range of delivery services for an additional fee (specifically, USPS Priority Mail, UPS Ground, UPS Next Day Air, etc.).
My package shows delivered, but I did not receive it. Do you replace lost or missing packages?
Unfortunately, if orders are marked as delivered, we are unable to send a replacement package. Please ensure your address is correct when placing your order. We recommend contacting the post office as soon as possible and providing your tracking information for further assistance with lost or missing packages.
If it has been 24 hours from the delivered date in your tracking, you can initiate a lost package inquiry with the post office via this link or call their customer service directly for the quickest response 1-800-275-8777.
Once a claim has been filed and USPS investigates, in most cases they do provide a refund for the lost package.
Again, we know from experience how frustrating this is, but are confident that USPS either hasn't delivered it yet or will refund you upon completion of their investigation after you file your claim with them.
Please email us at email@example.com so that we can provide you with a copy of your order invoice for your claim.
Have another question? View our FAQs page HERE or contact us at firstname.lastname@example.org.