Where's my Order?
Where's my order?
Orders may take up to 5-10 business days to process before they ship (although, most orders ship on average, within 3-7 business days). Orders are shipped via USPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped. Please allow up to 24 hours for tracking information to update once a tracking number has been issued. Our priority and ultimate goal is to process and ship each order as quickly as possible! For your convenience, we offer a range of delivery services for an additional fee (specifically, USPS Priority Mail, UPS Ground, UPS Next Day Air, etc.).
(Although extremely rare, during holidays or times of high demand, orders may take up to 14 business days to ship. Our current processing time will be displayed on the header banner of our homepage.)
HELP! I didn't receive my package!
We know from personal experience how frustrating it is to have a lost package.
Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
A Meaningful Mood does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
My package shows that it was returned to sender. What do I do?
Packages that are returned to sender due to an insufficient or incorrect address will be processed as a return. Upon receipt of the returned package, we will refund the order (minus the shipping fees) and a new order will need to be placed. Please allow 3-5 business days for refunds to post to the method of payment used to place the order.
My package shows delivered, but I did not receive it. Do you replace lost or missing packages?
We do not issue refunds or credits for packages that the carrier confirms as being delivered. Please ensure your address is correct when placing your order. As a courtesy, we include shipping insurance with every order, so once a claim has been filed and USPS investigates, in most cases they do provide a refund to the customer for the missing/lost package.
If your address was correct and the tracking information shows that your package was delivered but you can't find it:
- Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance.
- Check your mailbox again as some packages come separately from your regular mail.
- Check with others in your house that may have accepted it.
- In rare cases, package may show as 'delivered' but could take additional 24 hours.
- If it has been over 24 hours from the 'delivered' status, please contact your local post office or visit https://faq.usps.com/s/article/Where-is-my-package for more information.
Have another question? View our FAQs page HERE or contact us at firstname.lastname@example.org.